Legal


The Orogra brand is owned by KIDAA HOLDINGS OÜ, a company incorporated in Estonia, and operated by its registered office in Narva mnt 5, 10117, Tallinn under Estonian VAT number EE102041996 (“Orogra”, “Orogra.com”, “us”, “our”, or “we”). 

From time to time, we may update these terms. We indicate the date of the last update.

PRIVACY POLICY

PRODUCT CARE

Last reviewed: May 2024



Pieces of jewellery are delicate in general. Our jewellery is designed to be worn daily. It does require a certain care and delicacy to preserve the condition of your Orogra piece.


AVOID

 

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces, even a diamond can chip if hit with enough force or at just the right angle.

 

Gemstones can scratch other stones and wear away precious metals. Therefore, avoid stacking any jewellery that would be vulnerable to such abrasion.

 

CLEANING

Anything beyond cleaning your jewellery with a dry, soft cloth should be done by a professional. A professional cleaning is recommended as frequently as once a year, depending on how often you wear your jewellery.


STORAGE

Prevent damage or loss of your jewels by storing them individually in their original box or pouch after wearing them; contact with other jewellery pieces could cause scratches. Chains should be closed and laid flat to avoid them becoming tangled.


CHECKING

Examine your jewellery regularly to make sure the settings are snug, and the clasps and joins are secure. 

Last reviewed: May 2024

Orogra processes personal data in line with this privacy statement. For more details or questions, contact us at hi@orogra.com.

PURPOSES OF PROCESSING

We collect personal data to ensure a safe, optimal, and personalized experience for users. This includes managing customer orders, tracking deliveries, invoicing, and marketing.

LEGAL BASIS FOR PROCESSING

We process personal data based on:

PERSONAL DATA WE PROCESS

We only collect necessary data, including:

RETENTION PERIOD

We keep personal data for as long as needed to meet legal requirements, including accounting.

YOUR RIGHTS

You can access, correct, delete, restrict, or object to the processing of your data at any time. You can also get a copy of your data or transfer it to another company. To exercise these rights, email us at hi@orogra.com.

COMPLAINTS

You have the right to lodge a complaint with the Data Protection Inspectorate - Tatari 39, Tallinn, Estonia.

COOKIE POLICY

Last reviewed: May 2024


The cookies we currently use on our website can be grouped into the following categories:


We currently do not allow third parties to place cookies through our website.


OPT OUT OF RECEIVING COOKIES

Please follow the links below for helpful information for the most popular browsers:

TERMS OF SERVICE

Last reviewed: May 2024


ORDERS

All pieces are one-of-a-kind. We might offer customizations that may result in increased pricing. We may also design pieces for specific projects.

PAYMENT

We accept payment by bank transfer, PayPal, and credit card. Service fees may apply.

PRODUCTION

Production begins only after full payment is received. Our production time is 3-6 weeks. You’ll receive updates on your order status throughout the process.

SHIPPING

We ship worldwide. If you prefer to use your own shipping carrier, please let us know.

RETURNS

Due to the unique nature of our jewellery, we do not accept returns or exchanges. All sales are final.

CONTACT

For further questions or assistance, please email us with your details, and we’ll see if we can help.

SUSTAINABILITY

Last reviewed: May 2024


We are committed to becoming a fully sustainable jewellery company.

IMPACT

PACKAGING

SUPPLIERS


We continually seek sustainable alternatives to improve our impact.